Success Story: HFO Technology GmbH

Asset management simplifies workflows

HFO Technology GmbH organizes its mobile workplaces with software from PASS.

Telephony, Internet and mobile communications as well as billing services for telephone carriers: The HFO Group, headquartered in Oberkotzau (Bavaria), offers its customers a comprehensive product portfolio in the field of telecommunications. Within the Group, HFO Technology GmbH is the service provider responsible for corporate IT and the operation of the HFO data centers.

Since 2021, the company has relied on PASS Inventory Software for the issuance of hardware, software and peripherals. The ability to better represent workstations in the system was the main reason for switching to the new system. The solution of a competitor had previously only been convincing to a limited extent. Devices and assets no longer have to be linked to a user. The mobile workplace can thus be displayed more easily.

Thus, the PASS system restructured the management of assets. At the same time, transparency increased because the data entered can be cataloged by department, providing a comprehensive overview of all existing devices in the company.

Support for setting up mobile workstations

The Inventory system also proved convincing in the face of the challenges posed by the Corona pandemic. For example, in order to set up mobile workstations within the group of companies, the HFO Group needed software with which peripheral devices as well as software and contracts could be quickly and easily assigned to individual employees. The goal was to always keep track of which devices are currently in use where within the internal IT.

"With PASS Inventory Software, we have gained a well-structured and flexible solution for handling our wide range of deployed hardware. The individual adaptations enable the effective use of our workflows and contribute to having a transparent overview at all times," says Marco Richter, Team Leader Windows of the internal IT at HFO Technology GmbH.

After being contacted by the customer, PASS conducted an extensive virtual presentation and created a test account so that HFO could see for itself what the user-friendly software could do. In addition, PASS impressed with speed of delivery and set-up of the system.

"HFO Technology GmbH sounded out the market and quickly realized that our solution could do everything that was needed, especially in the company, for a successful inventory," says Maria Freund, Business Development Manager at PASS.

Hardware output relieves internal workload

Another innovation that has found its way into the customer's system inventory is the digital hardware issue via scannable QR code– a process that HFO Technology was not able to map via the old software. Now, agreements on the issue of new devices can be made digitally and every transaction can be recorded. This makes internal workflows much easier.

The use of PASS Inventory Software also significantly reduces the administrative workload within the internal IT of the HFO Group. Thanks to the structured recording of various devices and the simple administration in the software solution, the process of issuing hardware can now be made much easier. This is an enormous time-saving advantage, which directly benefits user support and server maintenance.

With PASS Inventory Software, HFO Technology GmbH will continue to have an overview of all its assets in the future and can further improve its work processes – for clear inventory management and structured workplaces of tomorrow.